ORIGIN SQUASH respects your privacy. This policy explains how we collect, use, retain and protect personal information when you use our website, submit an enquiry or communicate with us.
1. Information we collect
When you submit an enquiry or contact us, we may collect your name, contact details, WeChat ID, and information you voluntarily provide about a child, including name, age, gender, training goals and message content. The child's name and gender are optional.
2. How we use information
We use this information to respond to enquiries, recommend suitable programs, arrange communications, provide service and safety support, and—with appropriate consent—send information about ORIGIN SQUASH services.
3. Children's information
We generally collect limited information about minors from a parent or legal guardian. Please do not provide sensitive information that is unnecessary for an enquiry. A parent or guardian may ask us to access, correct or delete a child's information.
4. Sharing information
We do not sell personal information. Where necessary to provide services, we may share limited information with coaches, operational partners, technology providers subject to confidentiality obligations, or authorities where legally required.
5. Retention and security
We retain information only for as long as needed for the purposes described here, contractual obligations or legal requirements. We use reasonable organisational and technical safeguards against unauthorised access, disclosure, alteration or loss.
6. Your rights
Subject to applicable law, you may request access to, correction or deletion of your information, restrict its processing, or withdraw consent. Withdrawal does not affect processing lawfully carried out beforehand.
7. Cookies and website data
The website may use necessary cookies and basic technical data for operation, security and performance. If analytics or marketing cookies are introduced, we will provide appropriate information or choices where required.
8. International processing
Because ORIGIN SQUASH operates in Egypt, your information may be processed outside your country or region. We take reasonable measures to protect information processed internationally.
9. Policy updates
We may update this policy from time to time. The revised version will be published on this page with its latest update date.
10. Contact us
For questions about this policy or our handling of personal information, email info@originsquash.com or contact us through the website.